General | Xulu Entertainment

I do not see my problem listed here. What should I do?

Please check out our online forums first at Then, if you still have a question please send an e-mail with a detailed description of the issue to

Do you accept comments and suggestions? If so, where should I send them?

Yes, we would love to hear your comments and suggestions to improve the Xulu experience. Please send them to

My vehicle is wedged in between some objects and I cannot get it unstuck. Part of my vehicle is embedded into an object and I cannot get it unstuck. I fell off the track I was racing on and cannot continue. What should I do?

If you are in a stunt track or the welcome area, use the reset control (the default is the zero key on your keyboard). If you are in a race, using just the reset control will reset your vehicle to the last checkpoint you passed (the location of a reset point is set by the […]

Whenever I select a venue to join, the dialog closes, but I remain where I am. What happened?

More than likely, you lost communication with a compute node (a computer in our system that assists the server in running the game). This loss could be caused by a number of circumstances. Your best course of action is to close the game, send us your log file from that session, and then reopen the […]

I was asked to send a crash dump and/or log file to support. What are these files and how do I access them?

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type […]