This is something we are aware of. Norton uses a heuristic checker to look for viruses and in this case it is reporting a false positive. We are working with Norton to eliminate this problem. Until then, the only solution is to temporarily disable the Norton checker while you download the Xulu installer.

This error occurs when a part of the DirectX package fails to install correctly. The quickest and easiest way to fix this is to download the entire DirectX redistributable from Microsoft. Just use this link and look for the newest “DirectX End-user Runtime update.”

This problem is due to a bug in the Xulu launcher that was causing Xulu content files to marked as not writable. This bug has been fixed, but these files are still marked as non-writable. To correct the problem use a File Explorer Window to go to the directory that contains the file specified in the error message. Manually select and delete that entire directory, then re-start the Xulu system. Note that you may get this same error message a few more times for different files in the installation. Keep performing the above steps until you no longer get the error message and the launcher completes the update.

This is a problem that can occur when our launcher attempts to update itself. To fix this, download the latest xLauncher.exe and save it in the directory:

C:\Program Files (x86)\Xulu\launcher

Go ahead and overwrite the one that should already be there. Once this is done, try running Xulu again.

This error message is generated when the voice communications sub-system attempts to access your computer’s microphone but no microphone is found. This will occur if your computer does not have a microphone or your microphone is in the disabled state. In this situation, the system will still run OK, but you will not be able to communicate with other users via voice.

Graphics processor units (i.e. your graphics hardware) support specific sets of functionality. Typically, the newer the GPU and more expensive it is, the more functionality it will support. The Xulu system requires a specific level of graphics acceleration in hardware to run. This is to ensure the best user experience. Microsoft’s DirectX API on the other hand requires very little hardware support. That’s because DirectX will use hardware if it is available, but if not, it will switch to a “software emulation” mode. In this mode, DirectX uses software running on your computer as a substitute for graphics hardware. Although this is functional, the performance is typically orders of magnitude (e.g. 100-1000 times) slower and thus not practical. The key point is that Xulu’s software requires hardware support for DirectX 10 level of functionality. You can easily check for this by looking at the specs of your computer’s graphics system. If you are in doubt, please send us the make and model of your GPU at support@xulu.com.

The problem here is that your computer is not receiving communications from any other computers in the Xulu system. The most common reason is that your machine is behind a router or firewall that is blocking incoming communications. Anytime your computer receives incoming data, it is sent to a “port.” Your computer has many ports that can receive data, and different activities will utilize different ports. Most proxy servers, firewalls, and other Internet connection sharing methods can restrict port access. Your configuration may be restricting packets from “unknown sources.” In this case an “unknown source” would be defined as any IP address that you have not initiated the contact with. Once you contact the IP address, your proxy and/or firewall considers it “safe”, or a “known source”, since you initiated the contact. The Xulu system is more complicated, because your computer will receive communications form all other user computers. This becomes the real problem if your connection is restricting them from contacting you. Because there are so many network configurations available, there is no single solution to this. Some things you can try:

• Are you running Windows Firewall? If so, make sure you allow access to the Xulu client application.
• Is your router blocking access to incoming data? Make sure that you open up ports 2040-2168 for UDP incoming.
• If your computer is behind a router or firewall, you can temporarily bypass this hardware (i.e. connect your computer directly to your modem or other internet access point) to verify that the Xulu system works properly.

You may need to contact your ISP or network administrator for assistance if you have opened the correct ports but still cannot connect or get others connected to you.

At startup, the first thing the Xulu software does is attempt to connect to our game servers. During the Alpha testing phase, we sometimes disable access to the server for upgrades, analysis, debug, etc. We try to get them back available as quickly as possible. The solution is to wait a few minutes and try again. If you still cannot get on, please send us an email to support@xulu.com.

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type in a search for %temp%. Open the resulting “Temp” folder.

Alternatively, you can open your file explorer and run the search from there. Once you have the temp folder opened, click the “Date Modified” column header to sort the files so that the newer files are at the top. Crash dumps are named xNode.dmp and log files are named xNode__YYYY-MM-DD__HH-MM-SS.log (the file name extension matches the date modified). Search the date modified column for the time of the incident and send the matching, requested files to support@xulu.com.

Go to your start menu and type in a search for regedit.exe. Select this executable from the results and open it. You may need to give it permission to run. In the registry editor, navigate to: HKEY_CURRENT_USER\\Software\\Xulu\\xNode In xNode, look for the sub-key Graphics Settings. Select and delete it. Once you have deleted it, you can close the registry editor and restart Xulu. Xulu should then start up without a problem using the default graphics settings.

This is something we are aware of. Norton uses a heuristic checker to look for viruses and in this case it is reporting a false positive. We are working with Norton to eliminate this problem. Until then, the only solution is to temporarily disable the Norton checker while you download the Xulu installer.

This error occurs when a part of the DirectX package fails to install correctly. The quickest and easiest way to fix this is to download the entire DirectX redistributable from Microsoft. Just use this link and look for the newest “DirectX End-user Runtime update.”

This problem is due to a bug in the Xulu launcher that was causing Xulu content files to marked as not writable. This bug has been fixed, but these files are still marked as non-writable. To correct the problem use a File Explorer Window to go to the directory that contains the file specified in the error message. Manually select and delete that entire directory, then re-start the Xulu system. Note that you may get this same error message a few more times for different files in the installation. Keep performing the above steps until you no longer get the error message and the launcher completes the update.

This is a problem that can occur when our launcher attempts to update itself. To fix this, download the latest xLauncher.exe and save it in the directory:

C:\Program Files (x86)\Xulu\launcher

Go ahead and overwrite the one that should already be there. Once this is done, try running Xulu again.

This error message is generated when the voice communications sub-system attempts to access your computer’s microphone but no microphone is found. This will occur if your computer does not have a microphone or your microphone is in the disabled state. In this situation, the system will still run OK, but you will not be able to communicate with other users via voice.

Graphics processor units (i.e. your graphics hardware) support specific sets of functionality. Typically, the newer the GPU and more expensive it is, the more functionality it will support. The Xulu system requires a specific level of graphics acceleration in hardware to run. This is to ensure the best user experience. Microsoft’s DirectX API on the other hand requires very little hardware support. That’s because DirectX will use hardware if it is available, but if not, it will switch to a “software emulation” mode. In this mode, DirectX uses software running on your computer as a substitute for graphics hardware. Although this is functional, the performance is typically orders of magnitude (e.g. 100-1000 times) slower and thus not practical. The key point is that Xulu’s software requires hardware support for DirectX 10 level of functionality. You can easily check for this by looking at the specs of your computer’s graphics system. If you are in doubt, please send us the make and model of your GPU at support@xulu.com.

The problem here is that your computer is not receiving communications from any other computers in the Xulu system. The most common reason is that your machine is behind a router or firewall that is blocking incoming communications. Anytime your computer receives incoming data, it is sent to a “port.” Your computer has many ports that can receive data, and different activities will utilize different ports. Most proxy servers, firewalls, and other Internet connection sharing methods can restrict port access. Your configuration may be restricting packets from “unknown sources.” In this case an “unknown source” would be defined as any IP address that you have not initiated the contact with. Once you contact the IP address, your proxy and/or firewall considers it “safe”, or a “known source”, since you initiated the contact. The Xulu system is more complicated, because your computer will receive communications form all other user computers. This becomes the real problem if your connection is restricting them from contacting you. Because there are so many network configurations available, there is no single solution to this. Some things you can try:

• Are you running Windows Firewall? If so, make sure you allow access to the Xulu client application.
• Is your router blocking access to incoming data? Make sure that you open up ports 2040-2168 for UDP incoming.
• If your computer is behind a router or firewall, you can temporarily bypass this hardware (i.e. connect your computer directly to your modem or other internet access point) to verify that the Xulu system works properly.

You may need to contact your ISP or network administrator for assistance if you have opened the correct ports but still cannot connect or get others connected to you.

At startup, the first thing the Xulu software does is attempt to connect to our game servers. During the Alpha testing phase, we sometimes disable access to the server for upgrades, analysis, debug, etc. We try to get them back available as quickly as possible. The solution is to wait a few minutes and try again. If you still cannot get on, please send us an email to support@xulu.com.

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type in a search for %temp%. Open the resulting “Temp” folder.

Alternatively, you can open your file explorer and run the search from there. Once you have the temp folder opened, click the “Date Modified” column header to sort the files so that the newer files are at the top. Crash dumps are named xNode.dmp and log files are named xNode__YYYY-MM-DD__HH-MM-SS.log (the file name extension matches the date modified). Search the date modified column for the time of the incident and send the matching, requested files to support@xulu.com.

Go to your start menu and type in a search for regedit.exe. Select this executable from the results and open it. You may need to give it permission to run. In the registry editor, navigate to: HKEY_CURRENT_USER\\Software\\Xulu\\xNode In xNode, look for the sub-key Graphics Settings. Select and delete it. Once you have deleted it, you can close the registry editor and restart Xulu. Xulu should then start up without a problem using the default graphics settings.

This is something we are aware of. Norton uses a heuristic checker to look for viruses and in this case it is reporting a false positive. We are working with Norton to eliminate this problem. Until then, the only solution is to temporarily disable the Norton checker while you download the Xulu installer.

This error occurs when a part of the DirectX package fails to install correctly. The quickest and easiest way to fix this is to download the entire DirectX redistributable from Microsoft. Just use this link and look for the newest “DirectX End-user Runtime update.”

This problem is due to a bug in the Xulu launcher that was causing Xulu content files to marked as not writable. This bug has been fixed, but these files are still marked as non-writable. To correct the problem use a File Explorer Window to go to the directory that contains the file specified in the error message. Manually select and delete that entire directory, then re-start the Xulu system. Note that you may get this same error message a few more times for different files in the installation. Keep performing the above steps until you no longer get the error message and the launcher completes the update.

This is a problem that can occur when our launcher attempts to update itself. To fix this, download the latest xLauncher.exe and save it in the directory:

C:\Program Files (x86)\Xulu\launcher

Go ahead and overwrite the one that should already be there. Once this is done, try running Xulu again.

This error message is generated when the voice communications sub-system attempts to access your computer’s microphone but no microphone is found. This will occur if your computer does not have a microphone or your microphone is in the disabled state. In this situation, the system will still run OK, but you will not be able to communicate with other users via voice.

Graphics processor units (i.e. your graphics hardware) support specific sets of functionality. Typically, the newer the GPU and more expensive it is, the more functionality it will support. The Xulu system requires a specific level of graphics acceleration in hardware to run. This is to ensure the best user experience. Microsoft’s DirectX API on the other hand requires very little hardware support. That’s because DirectX will use hardware if it is available, but if not, it will switch to a “software emulation” mode. In this mode, DirectX uses software running on your computer as a substitute for graphics hardware. Although this is functional, the performance is typically orders of magnitude (e.g. 100-1000 times) slower and thus not practical. The key point is that Xulu’s software requires hardware support for DirectX 10 level of functionality. You can easily check for this by looking at the specs of your computer’s graphics system. If you are in doubt, please send us the make and model of your GPU at support@xulu.com.

The problem here is that your computer is not receiving communications from any other computers in the Xulu system. The most common reason is that your machine is behind a router or firewall that is blocking incoming communications. Anytime your computer receives incoming data, it is sent to a “port.” Your computer has many ports that can receive data, and different activities will utilize different ports. Most proxy servers, firewalls, and other Internet connection sharing methods can restrict port access. Your configuration may be restricting packets from “unknown sources.” In this case an “unknown source” would be defined as any IP address that you have not initiated the contact with. Once you contact the IP address, your proxy and/or firewall considers it “safe”, or a “known source”, since you initiated the contact. The Xulu system is more complicated, because your computer will receive communications form all other user computers. This becomes the real problem if your connection is restricting them from contacting you. Because there are so many network configurations available, there is no single solution to this. Some things you can try:

• Are you running Windows Firewall? If so, make sure you allow access to the Xulu client application.
• Is your router blocking access to incoming data? Make sure that you open up ports 2040-2168 for UDP incoming.
• If your computer is behind a router or firewall, you can temporarily bypass this hardware (i.e. connect your computer directly to your modem or other internet access point) to verify that the Xulu system works properly.

You may need to contact your ISP or network administrator for assistance if you have opened the correct ports but still cannot connect or get others connected to you.

At startup, the first thing the Xulu software does is attempt to connect to our game servers. During the Alpha testing phase, we sometimes disable access to the server for upgrades, analysis, debug, etc. We try to get them back available as quickly as possible. The solution is to wait a few minutes and try again. If you still cannot get on, please send us an email to support@xulu.com.

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type in a search for %temp%. Open the resulting “Temp” folder.

Alternatively, you can open your file explorer and run the search from there. Once you have the temp folder opened, click the “Date Modified” column header to sort the files so that the newer files are at the top. Crash dumps are named xNode.dmp and log files are named xNode__YYYY-MM-DD__HH-MM-SS.log (the file name extension matches the date modified). Search the date modified column for the time of the incident and send the matching, requested files to support@xulu.com.

Go to your start menu and type in a search for regedit.exe. Select this executable from the results and open it. You may need to give it permission to run. In the registry editor, navigate to: HKEY_CURRENT_USER\\Software\\Xulu\\xNode In xNode, look for the sub-key Graphics Settings. Select and delete it. Once you have deleted it, you can close the registry editor and restart Xulu. Xulu should then start up without a problem using the default graphics settings.

This is something we are aware of. Norton uses a heuristic checker to look for viruses and in this case it is reporting a false positive. We are working with Norton to eliminate this problem. Until then, the only solution is to temporarily disable the Norton checker while you download the Xulu installer.

This error occurs when a part of the DirectX package fails to install correctly. The quickest and easiest way to fix this is to download the entire DirectX redistributable from Microsoft. Just use this link and look for the newest “DirectX End-user Runtime update.”

This problem is due to a bug in the Xulu launcher that was causing Xulu content files to marked as not writable. This bug has been fixed, but these files are still marked as non-writable. To correct the problem use a File Explorer Window to go to the directory that contains the file specified in the error message. Manually select and delete that entire directory, then re-start the Xulu system. Note that you may get this same error message a few more times for different files in the installation. Keep performing the above steps until you no longer get the error message and the launcher completes the update.

This is a problem that can occur when our launcher attempts to update itself. To fix this, download the latest xLauncher.exe and save it in the directory:

C:\Program Files (x86)\Xulu\launcher

Go ahead and overwrite the one that should already be there. Once this is done, try running Xulu again.

This error message is generated when the voice communications sub-system attempts to access your computer’s microphone but no microphone is found. This will occur if your computer does not have a microphone or your microphone is in the disabled state. In this situation, the system will still run OK, but you will not be able to communicate with other users via voice.

Graphics processor units (i.e. your graphics hardware) support specific sets of functionality. Typically, the newer the GPU and more expensive it is, the more functionality it will support. The Xulu system requires a specific level of graphics acceleration in hardware to run. This is to ensure the best user experience. Microsoft’s DirectX API on the other hand requires very little hardware support. That’s because DirectX will use hardware if it is available, but if not, it will switch to a “software emulation” mode. In this mode, DirectX uses software running on your computer as a substitute for graphics hardware. Although this is functional, the performance is typically orders of magnitude (e.g. 100-1000 times) slower and thus not practical. The key point is that Xulu’s software requires hardware support for DirectX 10 level of functionality. You can easily check for this by looking at the specs of your computer’s graphics system. If you are in doubt, please send us the make and model of your GPU at support@xulu.com.

The problem here is that your computer is not receiving communications from any other computers in the Xulu system. The most common reason is that your machine is behind a router or firewall that is blocking incoming communications. Anytime your computer receives incoming data, it is sent to a “port.” Your computer has many ports that can receive data, and different activities will utilize different ports. Most proxy servers, firewalls, and other Internet connection sharing methods can restrict port access. Your configuration may be restricting packets from “unknown sources.” In this case an “unknown source” would be defined as any IP address that you have not initiated the contact with. Once you contact the IP address, your proxy and/or firewall considers it “safe”, or a “known source”, since you initiated the contact. The Xulu system is more complicated, because your computer will receive communications form all other user computers. This becomes the real problem if your connection is restricting them from contacting you. Because there are so many network configurations available, there is no single solution to this. Some things you can try:

• Are you running Windows Firewall? If so, make sure you allow access to the Xulu client application.
• Is your router blocking access to incoming data? Make sure that you open up ports 2040-2168 for UDP incoming.
• If your computer is behind a router or firewall, you can temporarily bypass this hardware (i.e. connect your computer directly to your modem or other internet access point) to verify that the Xulu system works properly.

You may need to contact your ISP or network administrator for assistance if you have opened the correct ports but still cannot connect or get others connected to you.

At startup, the first thing the Xulu software does is attempt to connect to our game servers. During the Alpha testing phase, we sometimes disable access to the server for upgrades, analysis, debug, etc. We try to get them back available as quickly as possible. The solution is to wait a few minutes and try again. If you still cannot get on, please send us an email to support@xulu.com.

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type in a search for %temp%. Open the resulting “Temp” folder.

Alternatively, you can open your file explorer and run the search from there. Once you have the temp folder opened, click the “Date Modified” column header to sort the files so that the newer files are at the top. Crash dumps are named xNode.dmp and log files are named xNode__YYYY-MM-DD__HH-MM-SS.log (the file name extension matches the date modified). Search the date modified column for the time of the incident and send the matching, requested files to support@xulu.com.

Go to your start menu and type in a search for regedit.exe. Select this executable from the results and open it. You may need to give it permission to run. In the registry editor, navigate to: HKEY_CURRENT_USER\\Software\\Xulu\\xNode In xNode, look for the sub-key Graphics Settings. Select and delete it. Once you have deleted it, you can close the registry editor and restart Xulu. Xulu should then start up without a problem using the default graphics settings.

This is something we are aware of. Norton uses a heuristic checker to look for viruses and in this case it is reporting a false positive. We are working with Norton to eliminate this problem. Until then, the only solution is to temporarily disable the Norton checker while you download the Xulu installer.

This error occurs when a part of the DirectX package fails to install correctly. The quickest and easiest way to fix this is to download the entire DirectX redistributable from Microsoft. Just use this link and look for the newest “DirectX End-user Runtime update.”

This problem is due to a bug in the Xulu launcher that was causing Xulu content files to marked as not writable. This bug has been fixed, but these files are still marked as non-writable. To correct the problem use a File Explorer Window to go to the directory that contains the file specified in the error message. Manually select and delete that entire directory, then re-start the Xulu system. Note that you may get this same error message a few more times for different files in the installation. Keep performing the above steps until you no longer get the error message and the launcher completes the update.

This is a problem that can occur when our launcher attempts to update itself. To fix this, download the latest xLauncher.exe and save it in the directory:

C:\Program Files (x86)\Xulu\launcher

Go ahead and overwrite the one that should already be there. Once this is done, try running Xulu again.

This error message is generated when the voice communications sub-system attempts to access your computer’s microphone but no microphone is found. This will occur if your computer does not have a microphone or your microphone is in the disabled state. In this situation, the system will still run OK, but you will not be able to communicate with other users via voice.

Graphics processor units (i.e. your graphics hardware) support specific sets of functionality. Typically, the newer the GPU and more expensive it is, the more functionality it will support. The Xulu system requires a specific level of graphics acceleration in hardware to run. This is to ensure the best user experience. Microsoft’s DirectX API on the other hand requires very little hardware support. That’s because DirectX will use hardware if it is available, but if not, it will switch to a “software emulation” mode. In this mode, DirectX uses software running on your computer as a substitute for graphics hardware. Although this is functional, the performance is typically orders of magnitude (e.g. 100-1000 times) slower and thus not practical. The key point is that Xulu’s software requires hardware support for DirectX 10 level of functionality. You can easily check for this by looking at the specs of your computer’s graphics system. If you are in doubt, please send us the make and model of your GPU at support@xulu.com.

The problem here is that your computer is not receiving communications from any other computers in the Xulu system. The most common reason is that your machine is behind a router or firewall that is blocking incoming communications. Anytime your computer receives incoming data, it is sent to a “port.” Your computer has many ports that can receive data, and different activities will utilize different ports. Most proxy servers, firewalls, and other Internet connection sharing methods can restrict port access. Your configuration may be restricting packets from “unknown sources.” In this case an “unknown source” would be defined as any IP address that you have not initiated the contact with. Once you contact the IP address, your proxy and/or firewall considers it “safe”, or a “known source”, since you initiated the contact. The Xulu system is more complicated, because your computer will receive communications form all other user computers. This becomes the real problem if your connection is restricting them from contacting you. Because there are so many network configurations available, there is no single solution to this. Some things you can try:

• Are you running Windows Firewall? If so, make sure you allow access to the Xulu client application.
• Is your router blocking access to incoming data? Make sure that you open up ports 2040-2168 for UDP incoming.
• If your computer is behind a router or firewall, you can temporarily bypass this hardware (i.e. connect your computer directly to your modem or other internet access point) to verify that the Xulu system works properly.

You may need to contact your ISP or network administrator for assistance if you have opened the correct ports but still cannot connect or get others connected to you.

At startup, the first thing the Xulu software does is attempt to connect to our game servers. During the Alpha testing phase, we sometimes disable access to the server for upgrades, analysis, debug, etc. We try to get them back available as quickly as possible. The solution is to wait a few minutes and try again. If you still cannot get on, please send us an email to support@xulu.com.

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type in a search for %temp%. Open the resulting “Temp” folder.

Alternatively, you can open your file explorer and run the search from there. Once you have the temp folder opened, click the “Date Modified” column header to sort the files so that the newer files are at the top. Crash dumps are named xNode.dmp and log files are named xNode__YYYY-MM-DD__HH-MM-SS.log (the file name extension matches the date modified). Search the date modified column for the time of the incident and send the matching, requested files to support@xulu.com.

Go to your start menu and type in a search for regedit.exe. Select this executable from the results and open it. You may need to give it permission to run. In the registry editor, navigate to: HKEY_CURRENT_USER\\Software\\Xulu\\xNode In xNode, look for the sub-key Graphics Settings. Select and delete it. Once you have deleted it, you can close the registry editor and restart Xulu. Xulu should then start up without a problem using the default graphics settings.

This is something we are aware of. Norton uses a heuristic checker to look for viruses and in this case it is reporting a false positive. We are working with Norton to eliminate this problem. Until then, the only solution is to temporarily disable the Norton checker while you download the Xulu installer.

This error occurs when a part of the DirectX package fails to install correctly. The quickest and easiest way to fix this is to download the entire DirectX redistributable from Microsoft. Just use this link and look for the newest “DirectX End-user Runtime update.”

This problem is due to a bug in the Xulu launcher that was causing Xulu content files to marked as not writable. This bug has been fixed, but these files are still marked as non-writable. To correct the problem use a File Explorer Window to go to the directory that contains the file specified in the error message. Manually select and delete that entire directory, then re-start the Xulu system. Note that you may get this same error message a few more times for different files in the installation. Keep performing the above steps until you no longer get the error message and the launcher completes the update.

This is a problem that can occur when our launcher attempts to update itself. To fix this, download the latest xLauncher.exe and save it in the directory:

C:\Program Files (x86)\Xulu\launcher

Go ahead and overwrite the one that should already be there. Once this is done, try running Xulu again.

This error message is generated when the voice communications sub-system attempts to access your computer’s microphone but no microphone is found. This will occur if your computer does not have a microphone or your microphone is in the disabled state. In this situation, the system will still run OK, but you will not be able to communicate with other users via voice.

Graphics processor units (i.e. your graphics hardware) support specific sets of functionality. Typically, the newer the GPU and more expensive it is, the more functionality it will support. The Xulu system requires a specific level of graphics acceleration in hardware to run. This is to ensure the best user experience. Microsoft’s DirectX API on the other hand requires very little hardware support. That’s because DirectX will use hardware if it is available, but if not, it will switch to a “software emulation” mode. In this mode, DirectX uses software running on your computer as a substitute for graphics hardware. Although this is functional, the performance is typically orders of magnitude (e.g. 100-1000 times) slower and thus not practical. The key point is that Xulu’s software requires hardware support for DirectX 10 level of functionality. You can easily check for this by looking at the specs of your computer’s graphics system. If you are in doubt, please send us the make and model of your GPU at support@xulu.com.

The problem here is that your computer is not receiving communications from any other computers in the Xulu system. The most common reason is that your machine is behind a router or firewall that is blocking incoming communications. Anytime your computer receives incoming data, it is sent to a “port.” Your computer has many ports that can receive data, and different activities will utilize different ports. Most proxy servers, firewalls, and other Internet connection sharing methods can restrict port access. Your configuration may be restricting packets from “unknown sources.” In this case an “unknown source” would be defined as any IP address that you have not initiated the contact with. Once you contact the IP address, your proxy and/or firewall considers it “safe”, or a “known source”, since you initiated the contact. The Xulu system is more complicated, because your computer will receive communications form all other user computers. This becomes the real problem if your connection is restricting them from contacting you. Because there are so many network configurations available, there is no single solution to this. Some things you can try:

• Are you running Windows Firewall? If so, make sure you allow access to the Xulu client application.
• Is your router blocking access to incoming data? Make sure that you open up ports 2040-2168 for UDP incoming.
• If your computer is behind a router or firewall, you can temporarily bypass this hardware (i.e. connect your computer directly to your modem or other internet access point) to verify that the Xulu system works properly.

You may need to contact your ISP or network administrator for assistance if you have opened the correct ports but still cannot connect or get others connected to you.

At startup, the first thing the Xulu software does is attempt to connect to our game servers. During the Alpha testing phase, we sometimes disable access to the server for upgrades, analysis, debug, etc. We try to get them back available as quickly as possible. The solution is to wait a few minutes and try again. If you still cannot get on, please send us an email to support@xulu.com.

Log files record information about the state of the game as you are playing. Crash dumps record the state of the game when you experience a crash. In short, these files help us determine the cause of a game crash and other irregular behavior. To access these files, open your windows start menu and type in a search for %temp%. Open the resulting “Temp” folder.

Alternatively, you can open your file explorer and run the search from there. Once you have the temp folder opened, click the “Date Modified” column header to sort the files so that the newer files are at the top. Crash dumps are named xNode.dmp and log files are named xNode__YYYY-MM-DD__HH-MM-SS.log (the file name extension matches the date modified). Search the date modified column for the time of the incident and send the matching, requested files to support@xulu.com.

Go to your start menu and type in a search for regedit.exe. Select this executable from the results and open it. You may need to give it permission to run. In the registry editor, navigate to: HKEY_CURRENT_USER\\Software\\Xulu\\xNode In xNode, look for the sub-key Graphics Settings. Select and delete it. Once you have deleted it, you can close the registry editor and restart Xulu. Xulu should then start up without a problem using the default graphics settings.