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Xulu Community Forums • View topic - Unable to Connect to Xulu Server

Unable to Connect to Xulu Server

Get help with installation, technical support and bug resolution

Unable to Connect to Xulu Server

Postby Doba » Fri Sep 07, 2012 6:27 pm

I've tried everything in the FAQ and even uninstalled it and reinstalled it, but it was no use keep getting this error message: Image
Doba
 
Posts: 6
Joined: Tue Aug 28, 2012 12:51 pm

Re: Unable to Connect to Xulu Server

Postby Centronias » Sun Sep 09, 2012 10:55 am

I've spoken with our support staff about this issue and will get back to you with some information later today.
[ULU] ENTRONIAS
Centronias
 
Posts: 17
Joined: Sun Aug 19, 2012 3:28 pm

Re: Unable to Connect to Xulu Server

Postby Centronias » Sun Sep 09, 2012 11:24 am

Our servers were taken down for maintenance for a small time this past Friday which may have been the issue you encountered.

Our servers are currently up and monitored. Would you please try connecting now?
If you can get in, the problem was with the servers being down; otherwise we'll troubleshoot some more.
[ULU] ENTRONIAS
Centronias
 
Posts: 17
Joined: Sun Aug 19, 2012 3:28 pm

Re: Unable to Connect to Xulu Server

Postby Pie » Mon Sep 10, 2012 11:22 am

I'm also unable to connect to the server. I can log into the Customize and Venue Builders but when I try to Enter Xulu, the window goes white, shows the splash screen briefly, and then goes black and doesn't connect.

I had this problem Saturday as well

I sent a support ticket Saturday with my file log, I can send another one from today if it will help.
Pie
 
Posts: 3
Joined: Fri Sep 07, 2012 5:13 pm

Re: Unable to Connect to Xulu Server

Postby Kyosuke » Mon Sep 10, 2012 2:09 pm

Kyosuke
 
Posts: 82
Joined: Sat Aug 18, 2012 3:50 pm

Re: Unable to Connect to Xulu Server

Postby Pie » Mon Sep 10, 2012 2:40 pm

Yes, I just tried again and I am still having the same issue. No error message comes up at all. I've sent the log file to support.
Pie
 
Posts: 3
Joined: Fri Sep 07, 2012 5:13 pm

Re: Unable to Connect to Xulu Server

Postby Kyosuke » Mon Sep 10, 2012 3:09 pm

Do you use a firewall? If you do, try disabling it and see if that allows you to connect. Don't forget to check Windows Firewall. Does your computer connect to a router? If it does, try connecting directly to your modem.

Let me know if neither of those solves your problem.
Kyosuke
 
Posts: 82
Joined: Sat Aug 18, 2012 3:50 pm

Re: Unable to Connect to Xulu Server

Postby Doba » Tue Sep 11, 2012 2:59 am

Tried that. I also allowed the ports.
Doba
 
Posts: 6
Joined: Tue Aug 28, 2012 12:51 pm

Re: Unable to Connect to Xulu Server

Postby Kyosuke » Tue Sep 11, 2012 9:20 am

Kyosuke
 
Posts: 82
Joined: Sat Aug 18, 2012 3:50 pm

Re: Unable to Connect to Xulu Server

Postby Pie » Wed Sep 12, 2012 2:31 am

Pie
 
Posts: 3
Joined: Fri Sep 07, 2012 5:13 pm

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